Client Testimonials

“There’s no question about the return on investment, especially regarding the growth of our surgical patients. Our surgeons’ brand awareness and knowledge of the patient experiences are invaluable. The number of cataract surgeries has increased. The number of physicians we employ has almost doubled, and all of our providers are booked through the end of the year. In addition, the positive reviews support our efforts to recruit new providers.”

—Chris Wooldridge, Chief Executive Officer, Beach Eye Care

“The ROI for our business to use Vizium360 is off the chart. Even if we see a one visit per month increase per provider, it pays for itself. Anything greater is gold.”

—Greg Robinson, Chief Executive Officer, Valley ENT

“Just wanted to say again how much you mean to me…you’ve not only saved my practice but made it grow. We’re up 62% over last year in terms of number of cosmetic cases. And more to the point, I saw a patient today that I saw a year ago and another last week I had also seen a year ago. Both came back and scheduled surgery. Oh, and I’m getting feedback from patients about the reviews. They really like that there’s a review that’s not perfect. They understand that not everyone is perfectly happy and they appreciate our honesty.”

—Christopher L. Hess, MD, Cosmetic Surgeon, Hess Plastic Surgery

“I highly recommend using Vizium360 — it offers so many benefits, it’s hard to know where to start! From a marketing standpoint, you can leverage the review content to boost your SEO and give prospective patients valuable insights into the quality of care we provide. There’s no better way to showcase our strengths than through the words of our patients! Plus, we’ve integrated it into our internal processes to provide staff feedback and offer incentives.”

—Janelle Robinson, Chief Operating Officer, La Jolla Cosmetic Surgery Centre

“Before working with Vizium360, we determined that our marketing strategies needed to include reviewing our online profile and reputation. After that analysis, we realized that building a review profile with a respectable number of reviews contributed by real patients giving realistic reviews was a necessity for our business. It sounds like a simple concept, but we knew we couldn’t do it ourselves. Since what our ophthalmic practice offers differs widely from that of primary care physicians, we appreciated the surgical niche of RealPatientRatings.com, which is Vizium360’s patient-facing site.”

—Chris Wooldridge, Chief Executive Officer, Beach Eye Care

“Vizium360’s reputation management functionality can’t be beat, and it’s so easy. The integration with our PM / EMR allows us to “set it and forget it,” and the surveys offer us a lot of versatility. The outside service we previously used cherry picked the reviews, and management wasn’t comfortable with that. Now, the real ratings and reviews from our patients provide greater transparency which helps both our patients and our staff. With 18 locations across Arizona, we strive to provide our 35 physicians, 5 APPs and 20 audiologists with as much autonomy as possible, so at first 10 physicians started utilizing Vizium360’s reputation management software. That number has been steadily growing with over half now taking advantage of it because they’ve seen the results.”

—Greg Robinson, Chief Executive Officer, Valley ENT

“During my tenure as Chief Marketing Officer at Unified Women’s Healthcare, I led the discovery and vetting process to engage a reputation management partner for our network of 900 private practices and 2,500 women’s healthcare providers. After an exhaustive evaluation of 12 companies, Vizium360 quickly emerged as the clear front runner in quality, capacity, client relations, reliability and pricing.”

—Heather Schueppert, Former Chief Marketing Officer, Unified Women's Healthcare

“RealPatientRating reviews, facilitated by the Vizium360 surveys, have helped to get more new patients in the door for us.”

—Ashley Estes, Head of Growth Operations, Best Self Aesthetics

“With 5 locations and 25 providers, one of our core values is “patient obsessed.” We hold ourselves to a very high standard of delivering patient outcomes, and using Vizium360 to measure patient satisfaction is key to helping us achieve our strategic goals.”

—Ashley Estes, Head of Growth Operations, Best Self Aesthetics

“I really appreciate how we can provide patients with detailed satisfaction ratings, broken down by the specific procedure they’re interested in and by doctor (especially useful in a group practice). Patients often mention that they read our reviews and value knowing they’re from verified patients. The volume of these ratings also adds an extra layer of credibility.”

—Janelle Robinson, Chief Operating Officer, La Jolla Cosmetic Surgery Centre

“Vizium360’s technology really works. We see incredible engagement with our patient responses, which can be quite difficult. The reviews help support our staff, and in the surgical space it’s tough if it’s not a perfect review. Receiving honest assessments from our patients has supported our growth. We’ve evolved our business to improve quality outcomes that are in line with the goal of transparency with our patients, providers and staff.”

—Chris Wooldridge, Chief Executive Officer, Beach Eye Care

“Capturing our patient’s experiences is so important to ensure we deliver on what we need to, and do a good job. We can reference patient reviews when necessary if we do run into any issues to ensure we can take prompt action in order to best serve our patients.”

—Ashley Estes, Head of Growth Operations, Best Self Aesthetics

“With such a large network of providers, having a robust system in place at the corporate level is essential, and Vizium360 has delivered just that. I highly recommend Vizium360 to any organization — of any size or scale — looking for a reliable and effective reputation management Solution.”

—Heather Schueppert, Former Chief Marketing Officer, Unified Women's Healthcare

“As the largest physician-owned private ENT group west of the Mississippi, it’s important for our management team to have insights into how we can continually improve operations. If one of our providers receives a low rating from a patient, our management team proactively determines the cause. If the issue does lie with the physician or staff, we zero in on the reason and implement the necessary changes immediately.”

—Greg Robinson, Former Chief Executive Officer, Valley ENT

“Vizium360’s customer service team is very responsive and has been great to collaborate with. Our data analyst has collaborated with them quite a bit, and the customer service has been wonderful. In addition, I ask them to update our providers if / when transitions happen, and they are very responsive!”

—Ashley Estes, Head of Growth Operations, Best Self Aesthetics

“We find Vizium360 to be an invaluable tool for annual reviews with our surgeons. It helps us pinpoint what’s working well and where there may be challenges. Just like with our staff, we use this as an opportunity to celebrate positive interactions and high scores. Additionally, if we’re seeing a drop in conversion rates or patient volume, we can use the survey data to uncover potential service issues. After all, you can’t address problems you’re not aware of!”

—Janelle Robinson, Chief Operating Officer, La Jolla Cosmetic Surgery Centre

“As soon as the practice engages the Vizium360 customer service team, they respond immediately.”

—Chris Wooldridge, Chief Executive Officer, Beach Eye Care

“The responsiveness of Vizium360’s customer service team is incredibly appreciated. They’re immediately there when we need them.”

—Greg Robinson, Former Chief Executive Officer, Valley ENT

“Wonderful service to help manage our online reviews! So friendly and always there to support us when needed!”

—Gilbert W. Lee MD, FACS, Cosmetic Surgeon, Changes Plastic Surgery

“I like this more than the other reports that we used to use. This pinpoints the exact areas where we need to make changes!”

—Patty Kramer, Practice Manager, Changes Plastic Surgery

“Given we are notified anytime a review comes in that is 3 stars or less, Vizium360 has been a great tool to help our teams to resolve patient issues. If a patient does not have a great experience at first, but allows us to reach out, it is an opportunity to improve the rating, and more importantly, provide a better experience for our patients.”

—Ashley Estes, Head of Growth Operations, Best Self Aesthetics

“Over the four years I collaborated with their team, I was consistently impressed by their integrity, innovative platform, and outstanding customer service. They welcomed our ideas and worked with us to develop Review Shield, a solution that has been instrumental in helping Unified Women’s Healthcare identify and address patient concerns early on. This proactive approach allows us to provide our affiliated private practices with real-time understanding of their patients’ insights and needs, which reinforced our collective commitment to their well-being.”

—Heather Schueppert, Former Chief Marketing Officer, Unified Women's Healthcare

“As a manager, these surveys give me the opportunity to recognize and highlight positive interactions with the staff that I might not otherwise be aware of. There are so many great moments happening behind the scenes that deserve recognition. I also believe surveying all of our patients demonstrates to the team our commitment to delivering exceptional experiences. Staff want to be part of a place where they know the doctors and management genuinely care about patients and uphold strong values.”

—Janelle Robinson, Chief Operating Officer, La Jolla Cosmetic Surgery Centre

“Beach Eye Care’s 13 providers offer a wide variety of services from corneal treatments, cataract surgery, glaucoma injections and more across our 5 locations. A platform that could break down post-surgical and other reviews that specifically cross specialties and providers was key.”

—Chris Wooldridge, Chief Executive Officer, Beach Eye Care

“For years the Yelp complainers seemed to dominate the review sites, which didn’t illustrate the reality of our practices. Now the RealPatientRatings® reviews overwhelm them. In addition, prior to using Vizium360, the Google ratings for a couple of our locations and physicians were lower than we wanted. We checked them a year after using Vizium360 and Google scores increased.”

—Greg Robinson, Chief Executive Officer, Valley ENT

“Thanks to Vizium360, individuals reviewing our website can pick the type of surgery they need, in the most convenient location and find current patient feedback that’s relevant. Vizium360 provides HTML coding that makes these scrolling testimonials possible, and in fact the ratings widgets have helped to drive practice decisions on how else to showcase our ratings online. Our business is outcome-related. Personal experience and reputation matter in our tight community.”

—Chris Wooldridge, Chief Executive Officer, Beach Eye Care

“Patients look up doctors’ ratings whether or not we want to believe that, and the ratings are real patient ratings. Patients don’t have to look anywhere else. The surveys are interactive; users can choose the type of patient visit and not get overwhelmed.”

—Greg Robinson, Chief Executive Officer, Valley ENT