Manage & Protect Your Online Reputation

Your organization works hard to provide 5-star care to your patients, and you want the world to know it. Ideally, your online ratings and reviews accurately reflect that commitment to care, but that accuracy is not automatic. There are numerous factors that can compromise ratings, and online reputation has become a significant component of risk management in healthcare.

 

Whether you’re a medical spa, a large medical group, or a solo doctor, reputation management is one of the most important areas of focus for the success of your organization. When you partner with Vizium360®, we make it easy to take charge of your online reputation and ensure that it fairly reflects the patient experience your organization strives for.

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Threats to Your Online Reputation

Three out of four patients say that online reviews are the first thing they see when researching healthcare providers, making risk management — safeguarding your reputation from these common threats — a priority for your online reputation management platform.

Threats to Your Online Reputation

Three out of four patients say that online reviews are the first thing they see when researching healthcare providers, making risk management — safeguarding your reputation from these common threats — a priority for your online reputation management platform.

Limited Reviews

Google Local is dominated by businesses with an average of 47 Google Reviews and a 4.47-star rating. And research shows that consumers won’t trust a star rating unless there are 34 or more reviews, and they generally only value reviews left within the past three months. If your healthcare organization has too few current reviews, you’re not getting the attention and credibility you deserve.

Fraudulent Reviews

Third-party review sites can do little to prevent competitors, disgruntled employees, or anyone else from posting a fraudulent review of your organization. Likewise, unethical businesses can post fake positive reviews to boost their rankings and reputation.

Negative Reviews

An occasional negative review is unfortunate but inevitable. However, consumer research indicates that an occasional negative review can actually INCREASE potential patients’ trust of your star rating—if it’s offset by a majority of positive reviews. If your organization has too few positive reviews to offset one or two negatives, your reputation could take a big hit.

Unseen Deficiencies

Despite your best efforts, you may unknowingly have a team member, location, or procedure that isn’t meeting patient expectations. Dissatisfied patients are more likely to take their grievances to third-party review sites, and your entire organization could be paying the price.

How To Fortify Your Reputation With Vizium360

With the right review management platform, your reputation can be one of your organization’s strongest assets. Here are just a few of the ways Vizium360® strengthens and protects your online reputation.

How To Fortify Your Reputation With Vizium360

With the right review management platform, your reputation can be one of your organization’s strongest assets. Here are just a few of the ways Vizium360® strengthens and protects your online reputation.

Build a Stronghold of Positive Reviews To Offset Negative Reviews

With Vizium360, your patients are invited by text or email to post reviews on the most popular ratings sites, including Google, Yelp, Facebook, and Healthgrades. Positive reviews will automatically be directed to sites where your organization needs a boost.

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Uncover Latent Positive Feedback

Studies show that patients are more likely to provide feedback — overwhelmingly positive feedback — when invited to do so by the healthcare organization. By proactively reaching out to your patients, you’ll collect 5-star reviews that might otherwise not have been posted.

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Insights at the Provider, Location, and Procedure Level

With analytics that provide clear insights down to the provider, location, specialty, or procedure, you can easily pinpoint trends that need attention and identify opportunities for improvement.

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Protect Yourself — and Patients — From Fraudulent Reviews

Most consumer review sites cannot prevent fraudulent reviews. If the reviews are negative and fraudulent, it hurts the provider. If the reviews are positive and fraudulent, it hurts the patient. ReviewMultiplier+™ solves this problem by ensuring patient reviews are 100% verified.
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Address Negative Reviews Before They Do Harm

Protect your online reputation with 24/7 monitoring of your online profiles. Address a negative review sooner and minimize the impact with active risk management alerts and notifications of negative reviews, plus proven strategies for effectively responding online and offline.

Choose the Right Vizium360 Product To Demonstrate Superior Outcomes

Both ReviewMultiplier™ and ReviewMultiplier+™ are designed to solve your most common reputation management problems.

Solution ReviewMultiplier™ ReviewMultiplier+™
24/7 monitoring of all your profiles
Notification of new reviews
E-mail & SMS / text invitations
User-friendly analytics reporting
Dedicated onshore customer support
100% verified reviews on RealPatientRatings.com  
Automatically sends invitations  
Fully customizable surveys  
Dynamic Widget & SEO Benefits  
Patient experience data down to the procedure, provider, and location level  

What Our Clients Are Saying

“I like this more than the other reports that we used to use. This pinpoints the exact areas where we need to make changes!”

— PATTY KRAMER, PRACTICE MANAGER, KRAMER PLASTIC SURGERY

“ReviewMultiplier+ is the type of review site I have dreamed about for years – instead of competing with the doctor’s website, they feed reviews that I can use for content. I see increased time on the site as visitors read the reviews and increased coverage in the search results. Because the reviews are programmed correctly, Google actually sees them!”

— SEO CONSULTANT, LA JOLLA COSMETIC SURGERY CENTRE

“Just wanted to say again how much you mean to me … you’ve not only saved my practice but made it grow. We’re up 62% over last year in terms of number of cosmetic cases. And more to the point, I saw a patient today that I saw a year ago and another last week I had also seen a year ago. Both came back and scheduled surgery. Oh and I’m getting feedback from patients about the reviews. They really like that there’s a review that’s not perfect. They understand that not everyone is perfectly happy and they appreciate our honesty.”

— CHRISTOPHER L. HESS, MD, PLASTIC SURGEON, HESS PLASTIC SURGERY

“Wonderful service to help manage our online reviews! So friendly and always there to support us when needed!”

— Gilbert Lee, Google review

“Vizium360 & Bronwen are Amazing! Thank you for helping us reach our clients in such an easy, effective way.”

— Waldorf Center, Google review

Help Your Customers Choose the Very Best in Care — And Watch It Pay Off

ReviewMultiplier+ gives you a more complete view of patient satisfaction ratings and the power to use them more effectively to drive success—for your providers, your stakeholders, and your patients. Contact Vizium360® today and start making feedback matter

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