Manage & Protect Your Online Reputation
Your organization works hard to provide 5-star care to your patients, and you want the world to know it. Ideally, your online ratings and reviews accurately reflect that commitment to care, but that accuracy is not automatic. There are numerous factors that can compromise ratings, and online reputation has become a significant component of risk management in healthcare.
Whether you’re a medical spa, a large medical group, or a solo doctor, reputation management is one of the most important areas of focus for the success of your organization. When you partner with Vizium360®, we make it easy to take charge of your online reputation and ensure that it fairly reflects the patient experience your organization strives for.
Threats to Your Online Reputation
Three out of four patients say that online reviews are the first thing they see when researching healthcare providers, making risk management — safeguarding your reputation from these common threats — a priority for your online reputation management platform.
Google Local is dominated by businesses with an average of 47 Google Reviews and a 4.47-star rating. And research shows that consumers won’t trust a star rating unless there are 34 or more reviews, and they generally only value reviews left within the past three months. If your healthcare organization has too few current reviews, you’re not getting the attention and credibility you deserve.
Third-party review sites can do little to prevent competitors, disgruntled employees, or anyone else from posting a fraudulent review of your organization. Likewise, unethical businesses can post fake positive reviews to boost their rankings and reputation.
How To Fortify Your Reputation With Vizium360
With the right review management platform, your reputation can be one of your organization’s strongest assets. Here are just a few of the ways Vizium360® strengthens and protects your online reputation.
Build a Stronghold of Positive Reviews To Offset Negative Reviews
With Vizium360, your patients are invited by text or email to post reviews on the most popular ratings sites, including Google, Yelp, Facebook, and Healthgrades. Positive reviews will automatically be directed to sites where your organization needs a boost.
Uncover Latent Positive Feedback
Studies show that patients are more likely to provide feedback — overwhelmingly positive feedback — when invited to do so by the healthcare organization. By proactively reaching out to your patients, you’ll collect 5-star reviews that might otherwise not have been posted.
Insights at the Provider, Location, and Procedure Level
With analytics that provide clear insights down to the provider, location, specialty, or procedure, you can easily pinpoint trends that need attention and identify opportunities for improvement.
Protect Yourself — and Patients — From Fraudulent Reviews
Address Negative Reviews Before They Do Harm
Protect your online reputation with 24/7 monitoring of your online profiles. Address a negative review sooner and minimize the impact with active risk management alerts and notifications of negative reviews, plus proven strategies for effectively responding online and offline.
Choose the Right Vizium360 Product To Demonstrate Superior Outcomes
Both ReviewMultiplier™ and ReviewMultiplier+™ are designed to solve your most common reputation management problems.
|24/7 monitoring of all your profiles|
|Notification of new reviews|
|E-mail & SMS / text invitations|
|User-friendly analytics reporting|
|Dedicated onshore customer support|
|100% verified reviews on RealPatientRatings.com|
|Automatically sends invitations|
|Fully customizable surveys|
|Dynamic Widget & SEO Benefits|
|Patient experience data down to the procedure, provider, and location level|
What Our Clients Are Saying
“I like this more than the other reports that we used to use. This pinpoints the exact areas where we need to make changes!”
— PATTY KRAMER, PRACTICE MANAGER, KRAMER PLASTIC SURGERY
— SEO CONSULTANT, LA JOLLA COSMETIC SURGERY CENTRE
— CHRISTOPHER L. HESS, MD, PLASTIC SURGEON, HESS PLASTIC SURGERY
— Gilbert Lee, Google review
— Waldorf Center, Google review
Help Your Customers Choose the Very Best in Care — And Watch It Pay Off
ReviewMultiplier+ gives you a more complete view of patient satisfaction ratings and the power to use them more effectively to drive success—for your providers, your stakeholders, and your patients. Contact Vizium360® today and start making feedback matter
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