Topic: Survey Data Of Older Patients Shows Importance Of Online Reviews When Selecting A Doctor

The survey data compares importance of online reviews to word-of-mouth recommendations.

When selecting a physician, online reviews are considered very important nearly as much as word-of-mouth recommendations among older patients, according to survey data.

Online reviews have become an important element of consumerism in healthcare. Online reviews of physicians are available on healthcare provider websites and commercial websites such as Google and Yelp.

The survey data of adults aged 50 to 80 years, which was reported this week in Annals of Internal Medicine, was collected from the University of Michigan National Poll on Health Aging. The survey data includes the following key points.

• In selecting a doctor, online physician ratings and reviews were considered very important among 20.3% of survey respondents
   
• In selecting a doctor, word-of-mouth recommendations from family and friends were considered very important among 23.0% of survey respondents
   
• Where a physician trained or attended medical school was considered very important when selecting a physician for 17.4% of survey respondents
   
• The top three factors that older adults rated as very important when selecting a physician were whether the physician accepted their health insurance (93.0% of survey respondents), how long it takes to get an appointment (61.2%), and convenience of office location (58.7%).
   
• The prevalence of use of online ratings and reviews was higher among women (48.2%) versus men (37.1%)
   
• The prevalence of use of online ratings and reviews was higher among survey respondents with a bachelor’s degree or higher (49.0%) versus respondents with high school or less (33.2%)
   
• The prevalence of use of online ratings and reviews was higher among survey respondents with at least one chronic condition (45.2%) versus respondents with no chronic conditions (38.5%)

When selecting a physician, the relative importance of online reviews and ratings compared to word-of-mouth recommendations for older adults is highly significant, the lead author of the survey report told HealthLeaders.

“This finding is very significant, as word of mouth recommendations from family and friends have historically been one of the most important sources of information about doctors. Further, we found that online ratings and reviews were considered very important more often than other parts of a physician’s background, such as where they trained or attended medical school,” said Jeffrey Kullgren, MD, MS, MPH, an associate professor of internal medicine at University of Michigan.

Topic Discussed: Survey Data Of Older Patients Shows Importance Of Online Reviews When Selecting A Doctor

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