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Getting Your Best Reviews

Everybody wins—consumers and providers—when ratings and reviews accurately reflect what real patients think about their medical experiences. A new Ortho study explored rating and review methodologies. The study compared scores on four commercial ratings websites versus twelve institutions that provided publicly-available patient satisfaction outcomes from third-party...

Unlocking the Power of Patient Feedback

Topic: Unlocking the Power of Patient Feedback Success in today's healthcare world involves an array of physicians, non-surgical providers, administrators, and ever-changing technologies. This complexity makes it harder to deliver highly-satisfying patient experiences that build strong brands, drive satisfaction and increase profitability. Do you ever wonder what’s...

Inside-Outside Marketing

Topic: Inside-Outside Marketing With MIPS (Merit-based Incentive Payment System), patient satisfaction is now tied to profitability. What’s good for patients is good for the bottom line. What a concept! This is nothing new to elective healthcare providers, for whom success has always been tied to Overall Satisfaction (OSAT)....

What to Do If You Get a Bad Review

“You can’t please everyone, and you can’t make everyone like you.” These words of wisdom from news anchor Katie Couric also ring true for healthcare providers. While you strive to offer the best possible care, it’s impossible to please every single patient. Eventually, even the...