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Are Unhappy Patients a Blessing or a Curse?

Turning Negative Feedback into Positive Results Do you believe in 100% satisfaction? Or do you acknowledge that all of us have some unhappy patients? We are humans, not machines. Everyone makes mistakes. Your first option is to dispute the mistake (a.k.a. not-so-great patient review) and pretend...

Inside-Outside Marketing

With MIPS (Merit-based Incentive Payment System), patient satisfaction is now tied to profitability. What’s good for patients is good for the bottom line. What a concept! This is nothing new to elective healthcare providers, for whom success has always been tied to Overall Satisfaction (OSAT). We attract...

What to Do If You Get a Bad Review

“You can’t please everyone, and you can’t make everyone like you.” These words of wisdom from news anchor Katie Couric also ring true for healthcare providers: while you strive to offer the best possible care, it’s impossible to please every single patient. Eventually, even the...