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Getting Your Best Reviews

Everybody wins—consumers and providers—when ratings and reviews accurately reflect what real patients think about their medical experiences. A new Ortho study explored rating and review methodologies. They compared scores on four commercial ratings websites versus twelve institutions that provided publicly-available patient satisfaction outcomes from third-party surveys....

Unlocking the Power of Patient Feedback

Success in today's healthcare world involves an array of physicians, non-surgical providers, administrators, and ever-changing technologies. This complexity makes it harder to deliver highly-satisfying patient experiences that build strong brands, drive satisfaction and increase profitability. Do you ever wonder what’s going on behind the closed doors...

Are Unhappy Patients a Blessing or a Curse?

Turning Negative Feedback into Positive Results Do you believe in 100% satisfaction? Or do you acknowledge that all of us have some unhappy patients? We are humans, not machines. Everyone makes mistakes. Your first option is to dispute the mistake (a.k.a. not-so-great patient review) and pretend...

Inside-Outside Marketing

With MIPS (Merit-based Incentive Payment System), patient satisfaction is now tied to profitability. What’s good for patients is good for the bottom line. What a concept! This is nothing new to elective healthcare providers, for whom success has always been tied to Overall Satisfaction (OSAT). We attract...

What to Do If You Get a Bad Review

“You can’t please everyone, and you can’t make everyone like you.” These words of wisdom from news anchor Katie Couric also ring true for healthcare providers: while you strive to offer the best possible care, it’s impossible to please every single patient. Eventually, even the...