Topic: Our Founder Marie Olesen of La Jolla Cosmetic Surgery Centre and Medical Spa: Five Things You Need To Be A Highly Effective Leader During Turbulent Times

Stay focused on your mission…do not let the uncertainties damage your core systems, in our case caring for patients with kindness and competence. With COVID safety protocols, we cannot care for the same number of people, so we had to develop new ways of caring for patients within our facilities safely and responsibly.

As part of my series about the “Five Things You Need To Be A Highly Effective Leader During Turbulent Times”, I had the pleasure of interviewing Marie Olesen, CEO of La Jolla Cosmetic Surgery Centre and Medical Spa. Marie teaches and speaks internationally on the interrelated topics of patient satisfaction and business performance. She’s created two software companies to enable practices to define, deliver and monitor care touchpoints and measure patient satisfaction. The focus of Marie’s career has centered around two principles.

“Helping good doctors take better care of their patients”: Marie began working in medicine during college and her career has focused on creating great patient experiences. She began surveying La Jolla Cosmetic Surgery patients in 1988. She used their feedback to guide development of care and communication systems that enhanced patient satisfaction and improved business performance. She is a contributing author to The Business of Plastic Surgery. Marie designed the first CRM software in cosmetic medicine in the mid 90’s and sold the company to a subsidiary of J&J. Her software enabled practices to define care systems and to monitor and manage patient experiences to insure optional satisfaction.

“Helping patients find the good doctors”. Marie’s second life mission became apparent when her husband, R. Merrel Olesen, MD, founded LJCSC in 1988. They quickly became aware that consumers didn’t know how to choose cosmetic surgery providers and needed to be educated to make safer choices. The Olesens co-authored Cosmetic Surgery For Dummies in 2004. Dr Olesen focused on the medical education and Marie helped readers understand and evaluate provider training and certification. In 2011, she created realpatientratings.com, to provide a trusted source that would enable practices to tell the true story of their quality and enable consumers to use 100% verified reviews to make better decisions.

Topic Discussed: Our Founder Marie Olesen of La Jolla Cosmetic Surgery Centre and Medical Spa: Five Things You Need To Be A Highly Effective Leader During Turbulent Times

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