Online Patient Care Strategies
Online Patient Care Strategies: Caring for your patients during COVID-19
We understand this is a difficult time for everyone, and we want to offer our support and guidance for continuing to provide care for your patients.
—Mark Cuban April 2020
—Internal Consult Alert,
Richard Rand, MD (4.3.2020)
I believe in the axiom, “in crises, there is opportunity…” Virtual appointments (consults and follow-ups) offer an incredible opportunity for our practices to better engage with our patients and prospects. In this crises, our practice teams have the time to develop and perfect virtual appointments.
Because of traffic and parking conditions, our practice, La Jolla Cosmetic Surgery Centre, had already been planning to add virtual consults and follow-ups. In late February, we chose the HIPAA compliant version of Zoom. We accelerated implementation and began virtual consults in early March
Yesterday, we received our first two 5-star consult reviews from RealPatientRatings / Vizium360.
Consultation / New Patient – Breast Augmentation
The doctor answered all my questions without me having to ask. He was detailed and thoroughly explained everything. He understood what I was looking for. We did an online meeting and it went great.
—Review for John Smoot, MD, FACS (4.2.20)
Consultation / New Patient – Mommy Makeover
The doctor was very calming and friendly right away and made me feel very comfortable. This was a video consultation instead in the office, but Dr. Brahme was still able to complete a physical review of my body and made it a comfortable situation. Dr. Brahme answered all of my questions and cleared up any concerns I had going into the meeting.
—Review for Johan Brahme, MD (4.2.20)
In an effort to support our fellow providers, I would like to share our practice’s implementation plan and welcome your thoughts and suggestions.
Online Patient Care Strategies: Preparing for Virtual Appointments
Online Patient Care Strategies: Training Your Team
Online Patient Care Strategies: Delivering Great Virtual Appointments
We hope you find these examples and recommendations helpful during COVID-19 and beyond. We’re here to support you and your practice, so please let us know how we can help.
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