Our Founder Marie Olesen of La Jolla Cosmetic Surgery Centre and Medical Spa: Five Things You Need To Be A Highly Effective Leader During Turbulent Times
Topic: Our Founder Marie Olesen of La Jolla Cosmetic Surgery Centre and Medical Spa: Five Things You Need To Be A Highly Effective Leader During Turbulent Times Stay focused on your mission…do not let the uncertainties damage your core systems, in our case caring for patients...
What Is Big Data in Healthcare and How Is It Already Being Used?
Topic: What Is Big Data in Healthcare and How Is It Already Being Used? “Big Data” is a major buzzword these days. The topic has been making waves in other industries for some time, but many of its applications in healthcare are still in their early stages....
The power of your dental patients’ compliments
Topic: The power of your dental patients’ compliments A compliment can be a powerful thing. As a dentist, you probably receive compliments all the time. Patients tell you how wonderful your office is, how the treatment was less painful than they expected, or how much they...
Should you trust the online ratings of doctors?
Topic: Should you trust the online ratings of doctors? In this age of information, it’s easier than ever to become a discerning consumer. Online reviews exist for nearly everything from restaurants to plumbers to cars. The increasingly accessible and widespread reviews inform our purchases of goods...
How to get more Google customer reviews
Topic: How to get more Google customer reviews Business owners and operators need to know what their customers think about shopping at their stores, whether it is a brick and mortar shop or an online store offering the same products and services. Knowing what your customers...
Hospital ratings are deeply flawed. Can they be fixed?
Topic: Hospital ratings are deeply flawed. Can they be fixed? The US Centers for Medicare and Medicaid Services (CMS) regularly releases star-system ratings for US hospitals, and did so in January 2020, on the cusp of the COVID-19 outbreak. The news about ratings did not make...
How IU Health Manages Online Ratings And Reviews To Better Serve Patients
Topic: How IU Health Manages Online Ratings And Reviews To Better Serve Patients Becoming more customer-friendly for patients was the primary reason IU Health launched its online ratings and reviews initiative, executive director of digital marketing and experience says. Indianapolis-based IU Health has launched and implemented an...
Hospital ratings often depend more on nice rooms than on health care
Topic: Hospital ratings often depend more on nice rooms than on health care As research findings go, this was a Holy Yikes. A study of 50,000 patients throughout the United States showed that those who were the most satisfied with their care (the top quartile) were...
Older Adults Use Online Physician Ratings, but View Them Cautiously
Topic: Older Adults Use Online Physician Ratings, but View Them Cautiously Internet rating sites are just as important as recommendations from friends and family in choosing a doctor, but other factors matter more. Find a restaurant. Book a hotel. Choose a product to buy. Online ratings and...
Doctors’ online reviews show more polarization, have more impact than those of other industries
Topic: Doctors' online reviews show more polarization, have more impact than those of other industries Patients are much more likely to both publicly praise and protest their experiences with doctors in online reviews than they are with restaurants and hotels, according to a Vanguard Communications analysis of 1.5...