Vizium360® Podcast Series: Dealing with Difficult Customers
Catch the full interview with Founder, Stephen Handisides and creator of RealPatientRatings®, Marie Olesen by clicking on the link below! On this episode, Marie and Stephen give you some helpful tips on how to handle unhappy patients. Marie Olesen, CEO of La Jolla Cosmetic Surgery Centre &...
Google Updates Review Policy
Have you heard of “Review Gate?” There are so many “gates”* these days and now we have our own. What you need to know: As of a change on April 12, 2018 the practice of review gating, which is common among medical practices, is against Google’s...
The Power of Positions 1, 2, 3
Are you in control of [your name] + reviews searches? ...
Unlocking potential for (even) higher patient satisfaction with Vizium360: an Independent Practice Case Study
Is your team putting the bulk of their energy into increasing patient satisfaction ratings on consumer review sites like Yelp, Google, and RateMDs? Considering how many patients use these sites to get independent feedback on the patient experience, this makes sense—at least on the surface....
Maximizing Your Practice Visibility
Consumers Are Changing. So Should We… People are becoming less likely to visit businesses’ websites after reading positive reviews — a 17% drop from 2016. BrightLocal, 2017 Are you experiencing declines in your website traffic and conversions? Do you find yourself increasingly looking to external sites to generate leads? As...
Studies & Findings About Reviews
As Thanksgiving approaches, all of us at Vizium360 are thankful for what we are doing to help provide transparency to consumers, and to give healthcare organizations and providers the tools to showcase their quality with trusted content. More and more studies validate that our survey-based technology...
Learning from the Best: 4 Patient Satisfaction Tips
This weekend, the American Society of Plastic Surgeons is meeting in Orlando. It’s the perfect venue to spark discussions about patient satisfaction. Walt Disney was laser focused on guest experiences and trained his teams to deliver quality service consistently. He knew that one disinterested “cast” member...
Getting Your Best Reviews
Everybody wins—consumers and providers—when ratings and reviews accurately reflect what real patients think about their medical experiences. A new Ortho study explored rating and review methodologies. They compared scores on four commercial ratings websites versus twelve institutions that provided publicly-available patient satisfaction outcomes from third-party surveys....
Unlocking the Power of Patient Feedback
Success in today's healthcare world involves an array of physicians, non-surgical providers, administrators, and ever-changing technologies. This complexity makes it harder to deliver highly-satisfying patient experiences that build strong brands, drive satisfaction and increase profitability. Do you ever wonder what’s going on behind the closed doors...
Are Unhappy Patients a Blessing or a Curse?
Turning Negative Feedback into Positive Results Do you believe in 100% satisfaction? Or do you acknowledge that all of us have some unhappy patients? We are humans, not machines. Everyone makes mistakes. Your first option is to dispute the mistake (a.k.a. not-so-great patient review) and pretend...
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