Ratings & Reviews

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Google Updates Review Policy

Have you heard of “Review Gate?” There are so many “gates”* these days and now we have our own. What you need to know: As of a change on April 12, 2018 the practice of review gating, which is common among medical practices, is against Google’s...

Maximizing Your Practice Visibility

Consumers Are Changing. So Should We… People are becoming less likely to visit businesses’ websites after reading positive reviews — a 17% drop from 2016. BrightLocal, 2017   Are you experiencing declines in your website traffic and conversions? Do you find yourself increasingly looking to external sites to generate leads? As...

Studies & Findings About Reviews

As Thanksgiving approaches, all of us at Vizium360 are thankful for what we are doing to help provide transparency to consumers, and to give healthcare organizations and providers the tools to showcase their quality with trusted content. More and more studies validate that our survey-based technology...

Getting Your Best Reviews

Everybody wins—consumers and providers—when ratings and reviews accurately reflect what real patients think about their medical experiences. A new Ortho study explored rating and review methodologies. They compared scores on four commercial ratings websites versus twelve institutions that provided publicly-available patient satisfaction outcomes from third-party surveys....

Unlocking the Power of Patient Feedback

Success in today's healthcare world involves an array of physicians, non-surgical providers, administrators, and ever-changing technologies. This complexity makes it harder to deliver highly-satisfying patient experiences that build strong brands, drive satisfaction and increase profitability. Do you ever wonder what’s going on behind the closed doors...

Are Unhappy Patients a Blessing or a Curse?

Turning Negative Feedback into Positive Results Do you believe in 100% satisfaction? Or do you acknowledge that all of us have some unhappy patients? We are humans, not machines. Everyone makes mistakes. Your first option is to dispute the mistake (a.k.a. not-so-great patient review) and pretend...

Inside-Outside Marketing

With MIPS (Merit-based Incentive Payment System), patient satisfaction is now tied to profitability. What’s good for patients is good for the bottom line. What a concept! This is nothing new to elective healthcare providers, for whom success has always been tied to Overall Satisfaction (OSAT). We attract...