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5 ways to encourage patients to leave positive reviews online

Blog Topic: 5 ways to encourage patients to leave positive reviews online

In 2016, the internet replaced word-of-mouth recommendations in a patient’s search for a new doctor.

Seniors Still Wary of Online Reviews When Picking Doctors

Blog Topic: Seniors Still Wary of Online Reviews When Picking Doctors

Most older Americans don’t fully rely on or trust online ratings of doctors, a new study finds…

Defending against defamatory online reviews

Blog Topic: Defending against defamatory online reviews

Maintaining a positive online presence is vital to the success of any medical practice…

25 Ways You Can Use Telemedicine: From Checking Symptoms to Seeking Emotional Support

Blog Topic: 25 Ways You Can Use Telemedicine: From Checking Symptoms to Seeking Emotional Support

You’ve probably heard the term “telemedicine,” but you may not be familiar with what it means…

Do Telemedicine Benefits Outweigh the Costs?

Blog Topic: Do Telemedicine Benefits Outweigh the Costs?

When it comes to reaping telemedicine benefits, things can get complex…

Online Patient Care Strategies

Blog Topic: Online Patient Care Strategies

Strategies for online patient care during COVID-19 and beyond…

Binary Fountain Survey Finds 70% of Millennials Share Their Healthcare Experiences Online

Blog Topic: Binary Fountain Survey Finds 70% of Millennials Share Their Healthcare Experiences Online

Online reputation management is increasingly becoming a critical function that all providers, including clinical laboratories, must address or risk losing revenue.

Give it 5 stars: How doctor ratings affect your health care

Blog Topic: Give it 5 stars: How doctor ratings affect your health care

Consider a fantastic experience at a restaurant with delicious food, timely customer service, and amazing ambiance. A diner may feel compelled to give that business a five-star rating on Yelp. It exceeded expectations and the restaurant can benefit from the power of a positive online review.

Consumers call for action on fake reviews

Blog Topic: Consumers call for action on fake reviews

Consumers call for action on fake reviews. Did you know that 54% of consumers internationally won’t buy a product if they suspect it has fake reviews? Neither did we until we surveyed 10,000 people across 5 different markets…the results were pretty interesting.

A black female-owned company was flooded with hate speech and 1-star reviews after it was featured in a Target commercial

Blog Topic: A black female-owned company was flooded with hate speech and 1-star reviews after it was featured in a Target commercial

A black female-owned feminine hygiene company was bombarded with negative reviews and online abuse after it was featured in a Target commercial, but its founder says the experience has “turned out to be a really beautiful thing.”

Review Counts Matter More To Local Business Revenue Than Star Ratings

Blog Topic: Review Counts Matter More To Local Business Revenue Than Star Ratings

Reviews matter; that’s well established. What’s not quite as clear is the relationship between reviews, star ratings and revenue, although there have been several academic studies on this. Now, small business SaaS provider Womply has released a large-scale study showing a strong connection between reputation management and revenue across multiple industries…

Google Review Policy

Blog Topic: Google Review Policy

Dear Friends & Colleagues, We created realpatientratings.com to provide 100% verified ratings and reviews that could be trusted by consumers and providers. Ratings and reviews provide an easily-understood way for patients to choose providers more safely. Today’s online consumer looks for reviews to help…

Vizium360® Podcast Series: Dealing with Difficult Customers

Topic: Vizium360® Podcast Series: Dealing with Difficult Customers

Catch the full interview with Founder, Stephen Handisides and creator of RealPatientRatings®, Marie Olesen by clicking on the link below! On this episode, Marie and Stephen give you some helpful tips on how to handle unhappy patients. Marie Olesen,…

Google Updates Review Policy

Topic: Google Updates Review Policy

Have you heard of “Review Gate?” There are so many “gates”* these days and now we have our own. What you need to know: As of a change on April 12, 2018 the practice of review gating, which is common among medical…

The Power of Positions 1, 2, 3

Topic: The Power of Positions 1, 2, 3

Are you in control of [your name] + reviews searches? The Power of Positions 1, 2, 3 Your profile on RPR creates a competitive advantage on [doctor name] + review searches. [Your name] + reviews is one of the most important,…

Warning: E-mail Sales Solicitation Alert

Topic: E-mail Sales Solicitation Alert

Sales Solicitation Alert Dear Customers and Colleagues, I want to make you aware of a series of spammy emails that were sent as sales solicitations to our customers on March 20, 2018. The emails used my name, Marie Olesen, and my company name…

Unlocking potential for (even) higher patient satisfaction with Vizium360: an Independent Practice Case Study

Is your team putting the bulk of their energy into increasing patient satisfaction ratings on consumer review sites like Yelp, Google, and RateMDs? Considering how many patients use these sites to get independent feedback on the patient experience, this makes sense—at least on the surface….

Introducing Vizium360: Your New Partner in Making Patient Satisfaction Feedback Matter

Patient Satisfaction Feedback: We are excited to announce a restructure designed to create new value for healthcare organizations. RealPatientRatings is now a part of our new brand, Vizium360. Vizium360 goes beyond ratings and reviews and uses our proprietary patient data analytics and reporting to better understand…

Maximizing Your Practice Visibility

Topic: Maximizing Your Practice Visibility

Consumers Are Changing. So Should We… People are becoming less likely to visit businesses’ websites after reading positive reviews — a 17% drop from 2016. BrightLocal, 2017 Are you experiencing declines in your website traffic and conversions? Do you find yourself increasingly looking to external…

Studies & Findings About Reviews

Topic: Studies & Findings About Reviews

As Thanksgiving approaches, all of us at Vizium360 are thankful for what we are doing to help provide transparency to consumers, and to give healthcare organizations and providers the tools to showcase their quality with trusted content. Studies & Findings More and…

Learning from the Best: 4 Patient Satisfaction Tips

Topic: Patient Satisfaction Tips

This weekend, the American Society of Plastic Surgeons is meeting in Orlando. It’s the perfect venue to spark discussions about patient satisfaction. Walt Disney was laser focused on guest experiences and trained his teams to deliver quality service consistently. He knew that one…

Getting Your Best Reviews

Everybody wins—consumers and providers—when ratings and reviews accurately reflect what real patients think about their medical experiences. A new Ortho study explored rating and review methodologies. The study compared scores on four commercial ratings websites versus twelve institutions that provided publicly-available patient satisfaction outcomes from third-party…

Unlocking the Power of Patient Feedback

Topic: Unlocking the Power of Patient Feedback

Success in today’s healthcare world involves an array of physicians, non-surgical providers, administrators, and ever-changing technologies. This complexity makes it harder to deliver highly-satisfying patient experiences that build strong brands, drive satisfaction and increase profitability. Do you ever wonder what’s…

Are Unhappy Patients a Blessing or a Curse?

Topic: Are Unhappy Patients a Blessing or a Curse?

Turning Negative Feedback into Positive Results Do you believe in 100% satisfaction? Or do you acknowledge that all of us have some unhappy patients? We are humans, not machines. Everyone makes mistakes. Your first option is to dispute…

Inside-Outside Marketing

Topic: Inside-Outside Marketing

With MIPS (Merit-based Incentive Payment System), patient satisfaction is now tied to profitability. What’s good for patients is good for the bottom line. What a concept! This is nothing new to elective healthcare providers, for whom success has always been tied to Overall Satisfaction (OSAT)….

Gain Higher Profitable Growth with Happy, Engaged Employees

Topic Discussed: Gain Higher Profitable Growth

There is a wealth of research about the correlation between happy, engaged employees and better workplace performance yielding higher profits: 2x higher customer loyalty* 2x higher productivity 2x lower turnover In fact, these companies don’t just grow profits, but they do…

What to Do If You Get a Bad Review

“You can’t please everyone, and you can’t make everyone like you.” These words of wisdom from news anchor Katie Couric also ring true for healthcare providers. While you strive to offer the best possible care, it’s impossible to please every single patient. Eventually, even the…

Using Stats to Improve Healthcare Organization Success

Topic: Using Stats to Improve Healthcare Organization Success

Using performance data as a management tool improves practice success I don’t know about your family, but sports are always on our TV in the background:baseball, football, golf, you name it. Frankly, I’ve never been much of a sports…

How to Use Ratings & Reviews to Manage Your Online Reputation

Topic: Use Ratings & Reviews to Manage Your Online Reputation

Medical Industry Myth: We can manage our reputation without a ratings and review strategy. Myth Busted: Not only do you need a strategy, but you need one that doesn’t exacerbate the problem. I never thought I’d be quoting…

Understanding the Relationship Between Patient Satisfaction and Star Ratings

Topic: Patient Satisfaction Star ratings alone can’t protect you or direct your organization’s growth We hear a lot about star ratings these days. Most people in medicine are pursuing 5-star ratings as if all stars are created equal, which is patently false. The key is not the star…

Ratings & Reviews Best Practices for Healthcare Organizations

Topic: Ratings and Reviews Myth: All ratings and reviews are considered equal Busted: Consumers demand transparency in the form of ratings and reviews that are authentic, statistically-valid, relevant, recent and consistent. Reviews are here to stay. They’re the new advertising and the most effective organizational growth strategy in…